Privacy Policy
This Privacy Policy explains how personal information may be collected, used, stored, shared and protected when a user visits the website, creates an account or uses any services associated with OJO Casino in the United Kingdom. It is intended to provide a clear overview of the types of data involved and the reasons such information may be processed in the context of online gaming, account management, payments, verification and customer support.
By accessing the website or using its services, the user acknowledges that personal information may be processed in line with this policy, the site’s Terms and Conditions and any applicable legal or regulatory obligations.
What Information May Be Collected
The website may collect personal information that a user provides directly during registration, account use, verification, communication with support or participation in promotions. This may include full name, date of birth, residential address, email address, telephone number and account credentials.
Additional information may be collected where required for account security, payment processing and compliance checks. This can include copies of identity documents, proof of address, transaction history, payment method details, communication records and any documents submitted for age or identity verification.
Technical and usage information may also be collected automatically when a person visits the website. This may include IP address, browser type, device data, operating system, session information, pages visited, clicks, timestamps, referral data and general behavioural information connected to site usage.
How Information Is Used
Personal data may be used to create and manage user accounts, provide access to services, process deposits and withdrawals, verify identity, protect against fraud and ensure compliance with gambling and anti-money laundering obligations.
Information may also be used to respond to support requests, investigate complaints, improve website functionality, monitor account behaviour, detect misuse, apply responsible gambling controls and maintain internal records.
Where permitted by law, data may also be used for service-related communication, promotional messaging, customer retention activity, product improvement, statistical analysis and internal business reporting. Users may have the option to manage marketing preferences through their account settings or by following unsubscribe instructions where applicable.
Legal Basis for Processing
Depending on the circumstances, personal information may be processed because it is necessary for providing the service requested by the user, because it is required to comply with legal and regulatory obligations, because it serves legitimate operational or security interests, or because the user has provided consent where consent is the appropriate basis.
In the online gambling environment, some forms of data processing are not optional because the operator must meet duties relating to identity checks, age restrictions, fraud prevention, transaction monitoring and safer gambling procedures.
Verification and Compliance Checks
To meet legal and regulatory requirements, the website may request and process documents used to verify age, identity, address, payment ownership or source of funds. These checks may take place during registration, before or after deposits, at withdrawal stage or whenever unusual account activity requires further review.
Submitted documents may be reviewed manually or through automated systems and may be checked against trusted databases, payment service providers, fraud-prevention tools or authorised third-party verification partners where permitted by law.
Payment and Transaction Information
When a user makes a deposit or withdrawal, payment-related information may be processed to complete the transaction, confirm account ownership, prevent fraud and comply with financial monitoring obligations. This may include payment method type, masked account or card details, transaction amounts, dates, status updates and associated metadata.
Full payment processing is often handled through third-party providers, banks, e-wallet services or open banking systems. The website may not store full sensitive payment credentials itself in every case, but it may still retain transaction records necessary for accounting, security and compliance purposes.
Responsible Gambling and Player Protection
Some information may be used to support responsible gambling measures and player protection controls. This can include monitoring deposit patterns, session frequency, time spent on the site, account interactions, use of gambling limits and requests for cooling-off or self-exclusion.
Where necessary, the operator may use such information to apply safer gambling interventions, contact the user with account-related warnings, restrict promotional access or take protective steps in line with legal and regulatory responsibilities.
Cookies and Similar Technologies
The website may use cookies, pixels, tags and similar technologies to keep the site functioning properly, remember user preferences, maintain login sessions, analyse traffic, improve performance and measure the effectiveness of marketing or content.
Some cookies may be strictly necessary for core website operation, while others may support analytics, functionality or advertising-related processes. Depending on how the site is configured, users may be able to manage certain cookie preferences through browser settings or on-site controls.
Sharing of Information
Personal information may be shared with selected third parties where necessary for operating the service, meeting legal requirements or protecting the platform and its users. This may include identity verification partners, payment processors, software providers, cloud hosting providers, customer support systems, fraud-prevention services, analytics tools, auditors, legal advisers and regulatory authorities.
Information may also be disclosed where required to investigate fraud, respond to lawful requests, enforce terms, resolve disputes, protect rights or meet obligations under gambling, data protection, anti-money laundering or consumer protection law.
Data is not shared casually. Any transfer should be limited to what is reasonably necessary for the purpose involved and carried out under appropriate contractual, regulatory or legal safeguards.
International Transfers
Because online gaming services often rely on international infrastructure and service providers, personal data may in some cases be processed or stored outside the user’s country of residence. Where international transfers take place, the operator should apply appropriate legal safeguards designed to protect personal information in line with applicable data protection standards.
Such safeguards may include contractual protections, data transfer mechanisms recognised by law, technical security controls and internal access limitations.
Data Retention
Personal information may be retained for as long as necessary to provide services, manage the account relationship, comply with legal and regulatory requirements, resolve disputes, prevent fraud and maintain required business records. In regulated sectors such as online gambling, some records must be kept for extended periods even after an account is closed.
When information is no longer required for lawful business or compliance purposes, it should be deleted, anonymised or securely archived in accordance with internal retention procedures and applicable law.
Data Security
The website may use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include encryption, restricted access controls, security monitoring, internal policies, provider due diligence and account authentication safeguards.
Even so, no online system can guarantee absolute security. Users also play a role in protecting their own information by using strong passwords, keeping login details private and avoiding unauthorised access to their devices or accounts.
User Rights
Depending on the applicable law and the circumstances of the request, users may have rights relating to their personal information. These may include the right to request access to data, correct inaccurate information, request deletion where lawful, restrict certain processing, object to certain uses, withdraw consent where consent applies and request a copy of data in a portable format.
These rights are not unlimited. In many cases, the operator may need to retain or continue processing certain information to comply with legal, regulatory, fraud-prevention or contractual obligations.
Marketing Communications
The website may send promotional or service-related communications where permitted by law and in line with user preferences. Marketing messages may include bonus offers, product updates, campaign announcements or brand news.
Users who no longer wish to receive marketing communications can generally update their preferences through the account, use the unsubscribe option included in the message or contact support where necessary. Operational messages relating to account security, verification, payments or compliance may still be sent even if promotional communication is disabled.
Children and Underage Users
The services are not intended for anyone under the age of 18. The operator does not knowingly permit underage persons to open accounts or use gambling services. Where underage use is identified or suspected, the account may be suspended or closed and appropriate checks may be carried out.
Third-Party Links and Services
The website may contain links to third-party websites, games, tools or payment environments. This Privacy Policy generally applies to the operator’s own website and services and does not necessarily govern external platforms controlled by other parties. Users should review the privacy terms of third-party services separately where relevant.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect legal, regulatory, technical or operational changes. The latest version published on the website will apply from the date of publication unless otherwise stated.
Continued use of the website after changes take effect may be treated as acceptance of the updated policy to the extent permitted by law.
Contact and Data Requests
Users who have questions about privacy, personal data or account-related information requests should contact customer support through the channels made available on the website. Before acting on a privacy request, the operator may need to verify the identity of the person making the request to protect account security and personal data.
This Privacy Policy is intended as a general explanatory page and should be read together with the wider legal and operational documents available on the platform, including the Terms and Conditions and any information relating to responsible gambling, verification and payments.