Terms and Conditions
These Terms and Conditions set out the general rules for accessing and using the website, services, promotions and features available through OJO Casino for players in the United Kingdom. By visiting the site, creating an account or using any part of the platform, the user accepts these terms in full. Anyone who does not agree with them should stop using the website and its services immediately.
These terms should be read together with the Privacy Policy, Responsible Gambling page, bonus rules, payment information and any promotion-specific conditions published on the website. Where a specific promotion or game contains additional rules, those rules apply alongside these general terms.
Eligibility
The website is intended only for individuals who are legally allowed to use online gambling services in their jurisdiction. For players in the United Kingdom, access is limited to persons aged 18 or over. Registration, play or financial activity by anyone under the legal age is strictly prohibited.
By opening an account, the user confirms that all submitted information is accurate, complete and up to date. This includes name, address, date of birth, payment details and any other personal data requested during registration or verification.
Account Registration
Each user may register only one personal account unless the operator explicitly allows otherwise. The account must be created in the player’s own name and may not be shared, transferred or used by any third party.
The user is responsible for maintaining the confidentiality of login details and for all activity carried out through the account. If there is any suspicion that the account has been accessed without permission, the user should contact customer support without delay.
The operator reserves the right to refuse registration, suspend access or close an account where there are reasonable grounds to believe that the information provided is false, misleading, incomplete or inconsistent with these terms.
Verification and Compliance
The operator may request identity, age, address and payment verification at any stage of the customer relationship. This may include passport or driving licence copies, proof of address, payment method confirmation and, where necessary, additional compliance documents.
Withdrawals may be delayed or restricted until the requested checks are completed. Where verification documents are not provided within a reasonable period, the operator may suspend or close the account in line with regulatory and compliance obligations.
The operator may also carry out source-of-funds, source-of-wealth and fraud-prevention checks where required by law or internal risk procedures.
Use of the Website
The website and its services may only be used for personal entertainment purposes. Any commercial use, automated access, scraping, reverse engineering, attempt to interfere with games, abuse of software or other improper technical activity is strictly prohibited.
Users must not use the site in a way that is unlawful, fraudulent, abusive or harmful to the operator, other users or third-party service providers. Any attempt to manipulate gameplay, payment flows, promotions or account systems may lead to account suspension, voided winnings and possible reporting to relevant authorities.
Deposits and Payments
The user may only deposit funds using payment methods registered in their own name, unless another arrangement is explicitly accepted by the operator. The use of third-party cards, e-wallets, bank accounts or payment instruments is not permitted.
Minimum and maximum deposit limits may apply depending on the selected payment method, account status, country and internal controls. Processing times can vary by provider, banking network and verification status.
The operator reserves the right to reject, reverse or limit deposits where there are concerns related to fraud, chargeback risk, identity mismatch, unusual transaction patterns or regulatory requirements.
Withdrawals
Withdrawal requests are subject to internal review, account verification and payment approval procedures. The operator may require all deposits to be cleared, all requested documents to be accepted and all relevant checks to be completed before processing a withdrawal.
Withdrawals are generally returned through the same payment method used for deposits where possible, in accordance with legal, technical and anti-fraud requirements. Where that is not possible, an alternative verified method may be requested.
The operator reserves the right to cancel, hold or limit a withdrawal if there is evidence of irregular play, bonus abuse, multiple account use, payment misuse, identity issues or breach of these terms.
Bonuses and Promotions
All bonuses, rewards, cashback offers, tournaments and promotional campaigns are subject to separate terms in addition to these general conditions. Users should review the rules of each individual promotion before taking part.
Where a bonus is offered without traditional wagering requirements, other conditions may still apply, including eligibility criteria, expiry periods, maximum cashout limits, game restrictions, excluded titles or country-based limitations.
The operator may withdraw, amend, suspend or cancel any promotion at its discretion where necessary for legal, commercial or technical reasons. Promotional abuse, including repeated or coordinated attempts to gain unfair advantage, may result in excluded bonuses, voided winnings and account closure.
Game Rules and Malfunctions
All games offered through the website are governed by their individual rules, payout structures and technical settings. By participating in any game, the user accepts the rules applicable to that game.
In the event of a software malfunction, disconnection, display error, system bug, game interruption or incorrect result caused by technical failure, all affected bets, wins or transactions may be declared void. The operator’s records, where lawfully maintained, will generally be used as the reference point in resolving such issues.
The operator does not guarantee uninterrupted availability of the website, games or payment features and may carry out maintenance, upgrades or emergency work without prior notice.
Restricted and Prohibited Conduct
The following conduct is prohibited:
- opening multiple accounts without permission;
- providing false or incomplete registration details;
- using another person’s identity or payment method;
- attempting to manipulate bonuses, cashback systems or promotional mechanics;
- colluding with other players or engaging in fraudulent activity;
- using software, scripts, bots or automation tools;
- abusing technical errors, pricing mistakes or unintended game behaviour;
- engaging in chargebacks or unjustified payment disputes.
Where such behaviour is identified or reasonably suspected, the operator may suspend the account, cancel participation in promotions, confiscate bonus balances, void winnings, restrict withdrawals or permanently close the account.
Account Suspension and Closure
The operator may suspend or close an account where required by law, by regulation, by internal compliance controls or by a breach of these terms. Suspension may be temporary while checks are being completed, or permanent where serious violations are identified.
The user may also request account closure or use available cooling-off and self-exclusion tools where they wish to stop gambling activity. Any remaining balance, where valid and not subject to legal restriction, will usually be handled in accordance with verification and payment procedures.
Responsible Gambling
The website supports responsible gambling measures intended to help users manage their activity. These may include deposit limits, reminders, cooling-off periods, account history access and self-exclusion tools.
It is the user’s responsibility to use gambling services in a controlled and informed manner. If gambling stops being a form of entertainment, the user should make use of the available support tools and seek external help where needed.
Privacy and Data Use
Personal information is handled in accordance with the Privacy Policy and applicable data protection law. By using the website, the user acknowledges that personal data may be collected, stored, processed and shared with authorised service providers, regulators, fraud-prevention bodies and identity-checking partners where necessary for legal and operational purposes.
The operator may retain records for compliance, dispute resolution, security monitoring and regulatory reporting as required by law.
Intellectual Property
All website content, branding, software, graphics, text, layout, game integrations and related materials are protected by intellectual property rights owned by the operator or its licensors. Users are granted a limited, non-transferable right to access the website for personal use only.
No part of the website may be copied, reproduced, republished, modified, distributed or exploited without prior written permission from the rights holder.
Limitation of Liability
To the extent permitted by law, the operator is not liable for indirect, incidental or consequential losses arising from use of the website, including loss of profits, loss of opportunity, loss of data, business interruption or damage resulting from technical failure, user error, third-party services or unauthorised access.
Nothing in these terms excludes liability where such exclusion is not permitted by applicable law, including liability for fraud, death or personal injury caused by negligence, or statutory consumer rights that cannot lawfully be restricted.
Complaints and Disputes
If the user has a complaint regarding account activity, payments, game outcomes or customer service, they should contact support as soon as possible and provide all relevant details. Complaints should be raised promptly to allow proper investigation.
The operator will review the matter in line with its internal complaints process. Where required by law or regulation, unresolved disputes may be referred to an approved alternative dispute resolution process or relevant regulatory authority.
Changes to the Terms
The operator reserves the right to update, amend or replace these Terms and Conditions at any time where necessary for legal, regulatory, technical or commercial reasons. The latest version published on the website will apply from the date of publication unless stated otherwise.
Continued use of the website after updated terms come into effect constitutes acceptance of the revised version.
Final Provisions
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by the operator to enforce a particular provision on one occasion does not waive its right to enforce that provision later.
These Terms and Conditions should be read as a general information page for users of the platform and do not remove the need to review specific rules that apply to payments, bonuses, games, verification and responsible gambling tools before using any service.